Terms of Service

Velentis Ambassador Portal

Notice: These Terms are currently under legal review. Wording may be updated. Any material change affecting ambassador rights or obligations will be communicated before it takes effect.

Last updated: 18 May 2026

§ 1 Introduction and Scope

1.1 About Velentis

The Velentis Ambassador Portal (the "Portal") is operated by Velentis Iberia, S.L. ("Velentis", "we", "us", "our"), a company registered in Madrid, Spain, with its registered seat at C/ Hermosilla 48, piso 1º derecha, 28001 Madrid. The Portal is accessible at https://ambassadors.velentis.ai.

1.2 Purpose

The Portal enables individuals ("Ambassadors", "you", "your") to register potential B2B customer leads with Velentis and — subject to a separately signed Referral Partner Agreement — to earn commission on successfully closed customer contracts.

1.3 Acceptance

By registering an account on the Portal, you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and the Velentis Privacy Policy. If you do not agree, you must not use the Portal.

1.4 Relationship Between These Terms and the Referral Partner Agreement

These Terms govern your general use of the Portal. To actively participate in the referral programme and receive commission, you must additionally execute a separate Referral Partner Agreement. Until the Referral Partner Agreement is signed, your Portal account is limited to onboarding and account setup activities. You may NOT register leads or receive commission payments until the Referral Partner Agreement has been countersigned by Velentis.

§ 2 Eligibility

You may register for the Portal only if:

• you are at least 18 years of age and have full legal capacity in your country of residence;
• you act in a commercial or professional capacity, not as a consumer (the Portal is a B2B service);
• your current residence status, visa, and/or work authorisation in your country of residence legally permit you to engage in independent commercial referral activities and to receive commission payments;
• the information you provide during registration is true, accurate, and complete, and you agree to keep it up to date.

Important notice for non-EU students in Spain: Certain visa categories — notably the Spanish Student TIE (tarjeta de identidad de extranjero, modalidad estudios) for non-EU nationals — restrict or prohibit self-employed commercial activities. If you hold such a visa, you should seek legal advice before signing up. Velentis is not responsible for verifying your visa status on your behalf.

§ 3 Nature of the Programme

3.1 No Income Guarantee

Participation in the Portal does not guarantee any income, revenue, or financial benefit. Any earnings are strictly performance-based and depend on successful referrals as defined in the Referral Partner Agreement. Velentis makes no representations, promises, or guarantees regarding potential, expected, or typical earnings.

3.2 No Financial Product or Investment

The Portal and the referral programme do not constitute an investment opportunity, financial service, financial product, security, or any form of regulated financial instrument. No capital is invested by participants, no returns are promised, and no financial risk is assumed by participants beyond the opportunity cost of their own time and effort.

3.3 No Guarantee of Activity or Opportunity

Velentis does not guarantee any level of deal flow, lead acceptance, pricing, product availability, or opportunity to earn commissions. The existence, scope, and continuation of the referral programme are at Velentis's sole discretion and may be modified, paused, or discontinued at any time.

§ 4 Independent Contractor Status

4.1 No Employment

Registration on the Portal does NOT create an employment relationship, service contract under labor law, agency relationship (in the strict legal sense), or any other dependent-work relationship between you and Velentis. You are at all times an independent business partner.

4.2 Your Independence

You acknowledge and agree that:

• you decide freely whether, when, where, how, and to what extent you engage in any referral activity;
• you are not subject to any instructions, working hours, performance quotas, reporting obligations, or schedules imposed by Velentis;
• you bear your own entrepreneurial risk, including the risk that you may earn zero commission;
• you are not granted any exclusivity and may engage in other professional or commercial activities;
• you use your own equipment and workspace; Velentis does not provide any infrastructure for your activities.

4.3 Taxes and Withholding

The tax treatment of commissions depends on your country of residence as declared at signup. Specifically:

• Spanish residents: Velentis withholds 15% IRPF at source and remits to Hacienda. You receive a year-end retention certificate for your personal tax return.
• EU/EEA residents (non-Spain): Velentis pays commissions gross (100%). You self-declare in your country of residence.
• Non-EU residents in countries with a Double Taxation Treaty (DTA) with Spain: Velentis pays commissions gross (100%). You self-declare in your country of residence.
• Non-EU residents in countries without a DTA with Spain: Velentis withholds 24% IRNR at source and remits to Hacienda.

Regardless of regime, you remain solely responsible for:

• registering as self-employed (autónomo, Freelancer, or equivalent) in your country of residence if and when required by applicable law beyond the withholding regime applied by Velentis;
• declaring and paying any tax obligations not covered by Velentis's withholding;
• registering for and paying applicable social-security contributions (e.g., RETA in Spain) where required.

The detailed regime is set out in § 1.3 of the Referral Partner Agreement.

§ 5 Acceptable Use of the Portal

5.1 Permitted Use

You may use the Portal to:

• maintain your Ambassador profile and contact information;
• register potential customer leads (once the Referral Partner Agreement is signed);
• track the status of leads and deals you have introduced;
• view commission statements and initiate payout requests;
• access Velentis-provided sales collateral and product information.

5.2 Prohibited Conduct

You must NOT:

• submit leads without the prior, documented consent of the individual concerned (GDPR requirement);
• impersonate another person, or submit false, misleading, or fraudulent information;
• use the Portal to send spam, unsolicited messages, or aggressive cold outreach in Velentis's name;
• use Velentis's name, logo, or marketing material in any way not expressly authorised;
• attempt to gain unauthorised access to the Portal, other accounts, or the underlying infrastructure;
• reverse-engineer, scrape, decompile, or otherwise misuse the Portal's code or data;
• violate any applicable law (including consumer-protection, anti-spam, GDPR, or trade-control laws).

5.3 No Misleading Promotion

You may not represent the Portal, the referral programme, or Velentis as a passive income opportunity, investment scheme, "get-rich" system, guaranteed earning programme, multi-level-marketing (MLM) structure, or pyramid scheme. Any misleading statements — including exaggeration of potential earnings, fabricated testimonials, unsubstantiated income claims, or misrepresentation of the business model — are strictly prohibited and constitute material breach of these Terms.

5.4 No Misrepresentation of Your Role

You may not present yourself as an employee, representative, director, or official agent of Velentis. In all external communications, you must clearly and honestly communicate that you act as an independent referral partner. You may use the description "Independent Referral Partner of Velentis" or equivalent, provided it does not suggest any authority to bind Velentis.

5.5 Consequences of Violation

Velentis reserves the right to suspend or terminate your Portal access immediately and without notice if you violate these Terms or applicable law. Any commission claims arising from violations shall be forfeited.

§ 6 Lead Submission and Qualified Referrals

6.1 Lead Quality

You may submit leads that you reasonably believe are genuine potential customers for Velentis products. You must not submit leads consisting of fake, test, family-member, or otherwise non-genuine contacts.

6.2 Prior Consent

Before submitting a lead's personal data, you must obtain the lead's explicit and documented consent to share their contact details with Velentis for the purpose of a commercial introduction. Velentis may, at its discretion, request evidence of such consent.

6.3 Qualified Referrals

Commission is payable only on "Qualified Referrals" as defined in the Referral Partner Agreement, subject to the detailed commission rules set out therein. Submitting a lead does NOT in itself create any commission entitlement.

6.4 Lead Attribution — Velentis's Sole Discretion

Velentis retains sole and final discretion in determining (i) whether a lead qualifies as a valid referral, (ii) whether a deal is attributable to a specific Ambassador, and (iii) which Ambassador, if any, is credited for a specific customer or deal. In cases of ambiguity, duplicate submissions, pre-existing Velentis relationships, or competing claims, Velentis's determination is final. You acknowledge that you have no independent right to compel attribution of a particular customer to your account.

6.5 Velentis Discretion on Lead Pursuit

Velentis retains full discretion whether to pursue, negotiate, contract with, or decline any lead submitted. No Ambassador has any right to force Velentis to engage with a lead.

§ 7 Commission, Invoicing, and Payment

7.1 Source of Commission Rights

Commission entitlements, rates, payment terms, and clawback rules are governed exclusively by the Referral Partner Agreement entered into between you and Velentis. These Terms do not create any independent right to commission. The Portal merely provides a technical interface for tracking referrals and payouts under that Agreement.

7.2 No Commission Without Executed Agreement

No commission rights arise from the use of the Portal alone. Commission entitlement exists exclusively under a valid and fully executed Referral Partner Agreement countersigned by Velentis. Use of the Portal in the absence of such an Agreement is limited to onboarding and account-setup activities and does not generate any payment claims.

7.3 Fraud, Abuse, and Clawback

Velentis reserves the right to withhold, delay, offset, or revoke commission payments in cases of suspected fraud, abuse, violation of these Terms, violation of the Referral Partner Agreement, or violation of applicable law. Where commission has already been paid, Velentis may reclaim such amounts as set out in the Referral Partner Agreement.

7.4 Identity Verification / KYC

Before enabling payouts, and at any time thereafter, Velentis reserves the right to request reasonable identity verification and supporting documentation, including: proof of identity (passport / national ID), proof of address, tax identification number, proof of self-employment registration (where applicable), and bank-account ownership verification. Velentis may withhold payouts pending completion of such verification.

§ 8 Account Security and Access

8.1 Credentials

You are responsible for keeping your login credentials confidential. You must not share your account with any third party. You must notify Velentis without delay of any suspected unauthorised access.

8.2 Two-Factor Authentication

Where Velentis offers two-factor authentication or other security measures, you are encouraged to enable them. You remain liable for all activity taking place under your account, including any action taken by a third party who has obtained access due to your negligence.

8.3 Account Accuracy

You must keep your account information (including email, payout bank details, tax information, and residence country) accurate and up to date at all times. You must notify Velentis within 14 days of any material change, including a change of residence country or visa status.

§ 9 Intellectual Property

9.1 Velentis's Rights

All rights in the Portal — including software, design, Velentis branding, logos, trademarks, text, graphics, and databases — are owned by or licensed to Velentis. Nothing in these Terms transfers any such rights to you.

9.2 Limited Licence to Use Branding

Velentis grants you a limited, revocable, non-exclusive, non-transferable licence to use Velentis-provided marketing materials solely for the purpose of identifying yourself as an independent cooperation partner of Velentis in order to facilitate referrals. Any other use — including creation of your own Velentis-branded materials — requires prior written consent.

9.3 Your Content

If you submit content to the Portal (notes, lead information, comments), you represent that you have the right to do so, and you grant Velentis a worldwide, royalty-free licence to use, store, and process such content for the purposes of operating the Portal and fulfilling the referral relationship.

§ 10 Liability and Indemnification

10.1 Limitation of Liability

To the extent permitted by applicable law, Velentis's liability to you under these Terms is limited to intent and gross negligence. This limitation does not apply to damages resulting from injury to life, body, or health, or liability under mandatory statutory regimes (such as product-liability law). Velentis's aggregate liability to you shall in no case exceed the total commission paid to you in the twelve (12) months preceding the event giving rise to liability.

10.2 No Warranty

The Portal is provided "as is" and "as available". Velentis does not guarantee uninterrupted availability, absence of bugs, or any specific outcome from your use of the Portal. Velentis may, at any time, change, suspend, or discontinue features of the Portal.

10.3 Your Indemnification

You shall indemnify and hold Velentis harmless from and against any third-party claims, damages, fines, or costs (including reasonable legal fees) arising from your breach of these Terms, your breach of applicable law (including tax, social-security, immigration, or data-protection law), or any misleading or unauthorised statements you make about Velentis to third parties.

§ 11 Term, Suspension, and Termination

11.1 Term

These Terms apply from the moment you register your account and remain in force for as long as your account exists.

11.2 Termination by You

You may terminate your account at any time, without cause, by notifying Velentis in writing (email to ambassadors@velentis.ai suffices) or by using the account-deletion function within the Portal, where available.

11.3 Termination by Velentis

Velentis may terminate or suspend your account at any time, without cause and without notice, in line with the independent and non-employment nature of this relationship. Velentis may also terminate for good cause — including a breach of these Terms, fraud, illegal activity, or a damaging impact on Velentis's reputation — with immediate effect.

11.4 Effect of Termination

Upon termination: (i) your access to the Portal ends; (ii) any commission entitlements accrued up to termination (under the Referral Partner Agreement) remain subject to the rules set out in that Agreement; (iii) obligations that by their nature survive (including confidentiality, data protection, liability, and indemnification) shall remain in force.

§ 12 Data Protection

12.1 Roles

When you submit information about a Lead through the Portal, Velentis becomes the data controller for that Lead's personal data from the moment of submission, within the meaning of Article 4(7) GDPR. The legal basis for processing is Article 6(1)(f) GDPR (legitimate interest), as documented in our internal Legitimate Interest Assessment and described in § 5 of the Privacy Policy.

You are not a data controller or joint controller for the Lead's data once submitted. Your obligation under § 7.2 of the Referral Partner Agreement is to ensure that you obtained the Lead's contact information through a legitimate channel (existing business relationship, professional network, warm introduction) and not through indiscriminate cold outreach, mass scraping, or purchased contact lists.

12.2 Your Own Data

For YOUR OWN personal data (the data you submit about yourself during application, KYC, and payouts), Velentis is the controller. See the Privacy Policy for full details on legal bases, retention, subprocessors, international transfers, and your rights under Articles 12–23 GDPR.

12.3 Privacy Policy Cross-Reference

The Velentis Privacy Policy, available at /legal/privacy, sets out the full data-protection terms — including subprocessors, international transfers, retention periods, and your rights. These Terms incorporate the Privacy Policy by reference. By accepting these Terms, you also acknowledge the Privacy Policy.

§ 13 General Provisions

13.1 Changes to These Terms

Velentis may update these Terms from time to time. Material changes will be notified to you by email or via a notice in the Portal at least 14 days before they take effect. Continued use of the Portal after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, your sole remedy is to terminate your account.

13.2 Governing Law

These Terms shall be governed by the laws of the country of your residence. Where you reside in Spain, Spanish law shall apply. Mandatory consumer-protection or other mandatory laws of your country of residence remain unaffected.

13.3 Jurisdiction

For disputes arising from these Terms, the exclusive place of jurisdiction shall be Madrid, Spain, where you reside in Spain; and the registered seat of Velentis Iberia, S.L. in all other cases. Mandatory consumer-protection jurisdictions remain unaffected.

13.4 Severability

Should any provision of these Terms be or become invalid, the remaining provisions shall remain in force. The invalid provision shall be replaced by a valid one that comes closest to the economic intent of the original.

13.5 Language

These Terms are published in English. In case of translation, the English version shall prevail in case of ambiguity.

13.6 Contact

For questions about these Terms, please contact:

Velentis Iberia, S.L. C/ Hermosilla 48, piso 1º derecha 28001 Madrid, Spain Email: ambassadors@velentis.ai